Silver Moon Distillery Privacy and Cookie Policy

This Privacy and Cookie Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://silvermoondistillery.com.au (the “Site”) and all associated sub-domains.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser (specific cookies detailed in the table down the page). For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, date/time stamps and number of clicks to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment method (The actual payment processing is handled by PayPal.), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: httpss://automattic.com/cookies/ and here: httpss://automattic.com/privacy/.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

We also use Google Analytics and Jetpack to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: httpss://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: httpss://tools.google.com/dlpage/gaoptout. Jetpack is covered under the same policies as WooCommerce above. Our advertising partner may use cookies and web beacons on our site. Our advertising partner is Google Adsense.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on the site send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

Silver Moon Distillery has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Silver Moon Distillery’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options or by clicking this button:

Cookies are disabled
Accept Cookies by clicking "Accept" in the banner.

However, this action will not erase tracked data which have been stored in 3rd-party cookies by these tools. Please ensure that you clear your browser of the cookies listed out below to remove tracking information completely. For more information on how to clear your browser of cookies, please visit How to clear browser cookies . More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

COOKIES IN USE

Cookie Type Sensitivity ID Duration Description
Cookie Notice Cookie persistent necessary euCookie 1 Month Used to remember whether the visitor has “accepted” the cookie policy (i.e. chosen to close the pop-up allowing cookies to run).
If set it contains the word “set”. Clearly, it doesn’t track anybody’s personal data but is necessary to help protect our users data by offering the choice.
Google Analytics Cookie 1 persistent non-necessary _ga 2 Years Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties.
It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.
The main cookie used by Google Analytics is the ‘__ga’ cookie. In addition to reporting website usage statistics, Google Analytics can also be
used, together with some of the advertising cookies described above, to help show more relevant ads on Google properties (like Google Search) and
across the web and to measure interactions with the ads we show. Learn more about Analytics cookies and privacy information.
Google Analytics Cookie 2 persistent non-necessary _gid 24 Hours Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties.
It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.
The main cookie used by Google Analytics is the ‘__ga’ cookie. In addition to reporting website usage statistics, Google Analytics can also be
used, together with some of the advertising cookies described above, to help show more relevant ads on Google properties (like Google Search) and
across the web and to measure interactions with the ads we show. Learn more about Analytics cookies and privacy information.
Google Analytics Cookie 3 session non-necessary _gat Used by Google Analytics to throttle request rate
Google Conversion Cookie persistent non-necessary 1P_JAR 1 Month These cookies are used to gather website statistics, and track conversion rates.
PHPSESSID session necessary PHPSESSID To store a simple message when a form is submitted that can be displayed on a different page.
For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.
When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.
To store a users shopping basket
WooCommerce Cookie 1 session necessary woocommerce_cart_hash Contains information about the cart as a whole once a user adds an item and helps WooCommerce know when the cart data changes.
WooCommerce Cookie 2 session necessary woocommerce_items_in_cart Contains information about the cart as a whole once a user adds an item and helps WooCommerce know when the cart data changes.
WooCommerce Cookie 3 persistent necessary wp_woocommerce_session_HASH 1 Month Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
WordPress Cookie 1 persistent non-necessary tk_lr 1 Year Collection of internal metrics for user activity, used to improve user experience.
WordPress Cookie 2 persistent non-necessary tk_or 5 Years Collection of internal metrics for user activity, used to improve user experience.
WordPress Cookie 3 persistent non-necessary tk_r3d 2 Days Collection of internal metrics for user activity, used to improve user experience.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service in addition to other data analytics outlined below.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

  • Cookies
    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • Embedded content from other websites
    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

  • How long we retain your data
    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada and the United States.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT INFORMATION

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@silvermoondistillery.com.au.

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